Campaigns
How many customers can I target with the help of Campaigns?
I can’t upload any media while creating campaigns
The Excel sheet I’m using to upload contacts has a failure
Why is my Test message failing?
Read all Campaign FAQs
User Segmentation
How to download unique customer data?
The “All Customers” data does not match with my website
Are my segments automatically updated?
What is the “Bulk Shoppers” Segment?
Read all User segmentation FAQs
Notifications
Why are my abandoned carts failing to some customers?
How much will I get charged for Notification messages?
How to add the product image in an Order Confirmation notification?
How to change the content for each notification?
Read all Notifications FAQs
Flow Builder
Why is my flow not being triggered?
How can I attach a Google Sheet to my Flow?
What is a trigger phrase in Flow Builder?
How can I send products in Flow Builder?
Read all Flow Builder FAQs
Smart Automation
What are the trigger events available in Smart Automation?
Can I set up an automation to be sent after a 100 days?
How do I target customers based on certain products ordered?
What is an Exit Condition?
Read all Smart Automation FAQs
Bot Configuration
How do I edit my products?
Why should I upload my catalog to FBM?
Why are there a lot of errors in my catalog?
How do I add Shipping charges?
Read all Bot Configuration FAQs
Meta & WhatsApp
How do I change my Display Name?
How do I increase my daily messaging limit?
What is the process for obtaining a Blue Tick on WhatsApp?
How to improve my Quality Rating on WhatsApp?
Read all Meta & WhatsApp FAQs
Templates
How long does it take for a template to get approved?
Why are my templates getting rejected?
Not able submit the template, getting meta server error
What are the image and video specifications for templates?
Read all Template FAQs
WhatsApp Update: Per-User Marketing Template Message Limit
Agent Chat
How to Block a customer?
How to Re-assign the chat to specific agent?
Where I can see the new chats?
How to set the message and use them repeatedly in Agent chat?
Read all Agent chat FAQs
Transcript
Where I can see all the chats?
How I can engage with inactive customers?
Why is the message showing as Message not available in the transcript?
How do I download chats from Transcript by agent?
Read all Transcript FAQs
Settings
How to configure agents?
How to change username and password of the agent?
How to set Auto close of the chat?
How to disable Agents?
Read all Setting FAQs
Dashboard
How to download the CSAT report?
How to send the CSAT message after resolving the chat?
How to download the template usage count?
How to download the report of customers who landed on WhatsApp through the widget?
Read all Dashboard FAQs
User Acquisition
How can I manually add Loyalty points?
How many Automations can I link to Meta Ads?
From where do I enable the Rewards Widget?
Can I change the position of my Widget?
Read all User Acquisition FAQs