Read all Bot Configuration FAQs

To edit your catalog products, click on the "Edit Catalog" button inside the Catalog tab.

Once you are on the edit page, click on the product you’d like to edit and make the necessary changes. Don’t forget to hit "Save" before leaving!

Your catalog needs to be uploaded to your Facebook Business Manager to comply with Meta’s commerce policy. Meta will review your catalog’s products to ensure they comply with their policies. Once approved, the products will be allowed on WhatsApp.

BusinessOnBot allows you to view errors corresponding to Meta’s commerce policy directly within the Catalog. These errors can vary by product. The most common errors are:

1. Title Case Error: This error can be ignored as it will not prevent your product from appearing on WhatsApp.
2. Title Error: Occurs when your title exceeds the character limit or is entirely in uppercase.
3. Description Error: The description should not contain any links and should not match the title.
4. Image Error: Happens when the image is missing or exceeds the maximum size limit. The image requirements are:
• JPEG or PNG format
• Ratio (1:1)
• 500 x 500 px
5. Product Link: This error occurs when the product link is missing.

Shipping charges can be added by navigating to Bot Configurations > Charges > Shipping Charges.

BusinessOnBot allows you to add shipping charges based on different price slabs or by enabling a flat rate for all orders. Charges can be configured based on either a specific amount or a percentage.

Product categories can be edited by accessing the Product Arrangement Sheet within BusinessOnBot’s Product Catalog feature. Click on "Edit Sheet" to make the necessary changes. To ensure the changes are reflected, click on "Update Changes" right next to the “Edit Sheet” button

An export can be easily taken of your catalog by going to Edit Catalog > Export Catalog.

The differences between Fast Checkout and Standard Checkout are as follows:

Fast Checkout: The fast checkout feature accesses a database of over 20 million addresses. If brands customers has ordered from any of the fast checkout enabled brands before, their address will be automatically displayed, allowing for rapid checkout. This can improve the checkout experience for their customers by streamlining the process and making it more efficient.

Standard Checkout: Standard Checkout will display only addresses where their customers have previously placed orders within your brand. If no previous orders have been placed, a new address form will be shown.

BusinessOnBot allows you to target shipping charges based on the state, across all of India, or even by specific Pincodes. Simply click on the dropdown shown in the image below to make your custom configurations.

Your Shopify coupons will not be reflected and can not be applied on BusinessOnBot. However, Shopify coupons can be applied once the customer is redirected from the bot to your Shopify checkout page during the checkout process.

Catalog Sync takes place every 8 hours. It automatically runs every 8 hours, eliminating the need for manual intervention and ensuring regular synchronization of catalog from Shopify store.

The Welcome Message is the first point of contact when a customer messages the bot with any introductory keywords such as "Hi," "Hello," "Hey," etc. Any form of introductory message will trigger the Welcome Message you have set up.

The Main Menu Message is the interface where customers are directed if they encounter trouble navigating existing workflows. It allows the user journey to be reset.

Bot CSAT (Customer Satisfaction score) refers to a measure of customer satisfaction score. It is a metric used to gauge the effectiveness and performance of a bot in meeting customer needs and expectations. Bot CSAT is typically calculated by asking customers to rate their experience with the bot on a scale, such as from 1 (highly unsatisfied) to 5 (highly satisfied).

Please perform a catalog sync and wait for one hour for the updates to reflect in the bot.

To update your catalog with the latest prices, images, and new products, follow these steps:

1. Go to Bot Configuration > Product Catalog > Catalog Sync.
2. Click the edit icon for the live catalog.
3. Select Bulk Operation > "Update New Products."
4. Choose "Shopify" or "WooCommerce," depending on your website platform.
5. Check all relevant options, such as title and description, then click "Update."
6. After syncing, click "Save Changes."

If the issue persists, please contact BusinessOnBot support.

Please perform a catalog sync and wait for one hour for the updates to reflect in the bot.

To update your catalog with new products, follow these steps:

1. Go to Bot Configuration > Product Catalog > Catalog Sync.
2. Click the edit icon for the live catalog.
3. Select Bulk Operation > "Add New updates."
4. Choose "Shopify" or "WooCommerce," depending on your website platform.
5. Click on Update to sync
6. After syncing, click "Save Changes."

If the issue persists, please contact BusinessOnBot support.

To change the Welcome message: Go to Bot configuration > Bot Responses > Welcome Message > Edit > configure the message as per your requirement > save.

To change the Menu message: Go to Bot configuration > Bot Responses > Menu Message > Edit > configure the message as per your requirement > save.

If a customer uses phrases like "Stop it," "Stop," "Go away," "Unsub," "Unsubscribe," "Pause," "Discontinue," "Spam," "Block," or "Report," the bot will automatically send a message and unsubscribe the user. The brand will not be able to send any further messages to the user until they respond or send a message to the bot.

You can customize the unsubscribe message: To do that Go to Bot Configuration > Bot Responses > Unsubscribe >Click "Edit," make the desired changes, and then click "Save

To download the Bot CSAT report: Go to Bot configuration > Bot Responses > Bot CSAT > Download (You can select custom date and download the csv file).

The three addresses displayed are the ones the customer has previously used for placing orders.

To set the COD charges: Go to Bot Configuration >> Click on Checkout>> COD charges

Click on Bot Configuration > Checkout > Prepaid Charges >You can select charges based on area or pincode > Under the charges category > choose the price slab according to your requirements > configure the amount > Save.

After making these changes, check the bot to ensure everything is set correctly.

To create Coupon code: Go to Bot responses > Checkout > Coupon code > Create coupon code as per requirement > save.

The process for finding your Collections ID varies based on your store provider:

Shopify: The Collection ID can be found in the URL of the collection you have opened in Shopify. Navigate to Products > Collections > Click on the collection of your choice. The Collection ID is at the end of the page URL.

WooCommerce: In WooCommerce, the Collection ID is known as the slug name. You can find the slug name by going to Products > Categories.

The product ID is a unique identifier assigned to a product listed on the Google Shopping marketplace. The ID you choose, in combination with target country and language, identifies the product, helps Google to retrieve any product-specific information, and is used to track the product's performance history in Merchant Center and Google Ads.

If you would not like Shipping charges or any charges after a set limit, you can utilize our unconfigured charges option mentioned in the image below:

The "Checkout Flow" bot reminder will be sent if the customer has received the checkout bill but has not completed the payment. This reminder prompts the customer to complete their purchase.

Checkout Flow: BOT reminder messages to customers who received the checkout bill but didn't make the purchase. These reminders persuade customers to complete the purchase with their existing cart or encourage them to add more items, increasing the chances of cart conversion on your WhatsApp BOT.

Payment Flow: BOT reminder messages to customers who received the payment mode message but didn't make the purchase. These reminders persuade customers to complete the purchase with their existing cart or encourage them to add more items, enhancing the chances of cart conversion on your WhatsApp BOT.

BusinessOnBot has an auto-sync feature that runs every 8 hours. This sync will bring up the latest product prices from your website owing your Shopify/Woocommerce catalog is synced.

In order to bring the latest prices, a manual sync is needed.

To conduct a manual sync and update your catalog with the latest prices, images, and new products, follow these steps:

1. Go to Bot Configuration > Product Catalog > Catalog Sync.
2. Click the edit icon for the live catalog.
3. Select Bulk Operation > "Update New Products."
4. Choose "Shopify" or "WooCommerce," depending on your website platform.
5. Check all relevant options, such as title and description, then click "Update."
6. After syncing, click "Save Changes."
7. Please note the changes will be reflected after an hour.

If the issue persists, please contact BusinessOnBot support.

Your latest Product Arrangement Sheet updates might not have instantly reflected on WhatsApp due it not following sheets guidelines.

1. There is a character limit of 24 characters per category.
2. Symbols are not allowed.