Read all Flow Builder FAQs

Flows can not be triggered due to the following reasons:

1. The number did not meet the criteria required to trigger the flow.
2. There could be a typo in your trigger phrase.
3. Multiple triggers are inserted in the same trigger box, for example:

4. The flow is disabled.
5. Button text is white-space sensitive.

Attaching a Google Sheet to your flow is made ease with BusinessOnBot’s seamless Google Integration.

Simply click on the “add” button right next to Google Sheet Integration when creating your flow.

After clicking on the button, paste your Google Sheet’s URL in the required field and you’re good to go.

A trigger phrase is a word or sentence that activates a created flow. These are phrases used by the end-user to trigger the flow or can be triggered manually by agents.

Product recommendations can be sent via custom flows by setting up a question in the End Journey.

By selecting the above “Send Product Recommendations” option, you can select products from your catalog that has been configured to BusinessOnBot and send it across to customers.

A Fallback action is an alternative used if the customer does not comply with the created flow. This ensures an optimal customer experience and prevents the conversation from breaking.

Examples of Fallback actions are:

1. Assign to Agent: An agent will be directly assigned to this customer.
2. Send to Agent Chat: The customer will be sent to the waiting room in Chats where an available agent can pick up the conversation.
3. Do nothing: No responses will be sent to the customer.
4. Transfer to Bot: The bot will continue handling the conversation.

In order to connect a flow to a campaign that you’re about to run, the first step will be to create a Campaign Flow.

To create a Campaign flow, select the flow type as campaign and carry on creating the rest of the flow.

Once the flow has been completed, go on to create the campaign. Select “Handle by Flow” when creating the campaign and select the flow you’ve created in Step 2 of the campaign creation process.

The integrated Google Sheet will capture the customer's number, name, and date, along with the following data if selected during the Google Sheet integration process:

• End of Journey Reached: Users who have completed the flow.
• User Timeout: Users who are in the flow but have become inactive.
• Fallback Message: Users who have provided an unexpected response to an interactive message.

The End Journey actions are similar to other message actions, except this will be the last message set up in the flow.

1. Assign to Agent: An agent will be directly assigned to this customer.
2. Send to Agent Chat: The customer will be sent to the waiting room in Chats where an available agent can pick up the conversation.
3. Do nothing: No responses will be sent to the customer.
4. Transfer to Bot: The bot will continue handling the conversation.

Additionally, you have the option to send a message along with these actions.

Customer responses can be filled in a Google Sheet through BusinessOnBot’s seamless Google Sheet integration.

Simply click on the "Add" button next to "Google Sheet Integration" when creating your flow.

Trigger phrases are unlimited. You can add as many trigger phrases as you'd like when creating a flow.

A spelling mistake in the trigger phrase will prevent the flow from being triggered as intended.

Products sent in the Product Recommendation journey can be tested by clicking the "Test" button below the catalog message.

Note: The number you’re testing must be in an active conversation with your WhatsApp for the test message to work.

A flow can definitely be connected to your Feedback Notification. When creating your flow, select the flow type as "Notification" and then choose "Feedback Notification" from the dropdown below it.

Flows can be connected to all notifications by setting the flow type to "Notification" during the flow creation process. After selecting "Notification," a dropdown will appear. Simply choose the appropriate notification you'd like to configure the flow for.

Product recommendations aren't available in normal journeys because the bot must always take over after a product recommendation is sent. With the bot handling the process, it ensures a seamless shopping experience for the customer.

A fallback message is mandatory to ensure a coherent flow experience for customers. If the bot does not recognize a text or phrase from the customer, having a backup or fallback message is essential. Assigning a fallback message to an Agent Chat can significantly enhance the user experience.