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FREQUENTLY ASKED QUESTIONS (FAQs)
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Why are there a lot of errors in my catalog?
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Why are there a lot of errors in my catalog?

BusinessOnBot allows you to view errors corresponding to Meta’s commerce policy directly within the Catalog. These errors can vary by product. The most common errors are:

  1. Title Case Error: This error can be ignored as it will not prevent your product from appearing on WhatsApp.
  2. Title Error: Occurs when your title exceeds the character limit or is entirely in uppercase.
  3. Description Error: The description should not contain any links and should not match the title.
  4. Image Error: Happens when the image is missing or exceeds the maximum size limit. The image requirements are:
    • JPEG or PNG format
    • Ratio (1:1)
    • 500 x 500 px
  5. Product Link: This error occurs when the product link is missing.
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