Agent Chat
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How to Block a customer?
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How to Re-assign the chat to a specific agent?
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Where can I see new chats?
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How to set a constant message and use it repeatedly in Agent chat?
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How to add tags to chat?
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How to send a video to a customer?
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How to configure agents?
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How to set Auto close of the chat?
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How to disable Agents?
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How to configure Working hours?
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How to enable the agent unavailable message outside working hours?
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How to download the CSAT report?
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How to do I send the CSAT message after resolving a chat?
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How to send multiple products to customers via Assisted Sales?
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Not able to send a product via Assisted Sales
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Where can I see all the chats?
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Why are my customers not appearing in the Transcript section?
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Where can I find all the chats that require a response from the agent?
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Where is Transcripts?
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Will I be assigned chats if I’m offline?
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How to bulk re-assign chats to other agent?
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How the chats will be assigned to agents?
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How can I check for auto-resolved chats?
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What is the difference between Queued and Live?
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How do I edit a message in Transcripts?
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Why can’t I see the Queued section?
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