Steps to get you started :
1. Configure dashboard settings - Enable WhatsApp widgets, Configure working hours for the team & DND hours of the the customers.
2. Notifications - Set up the automatic order nudge and order related notifications
Abandoned carts : Send a reminder message to customers abandoning their cart. Order Confirmation : Send a confirmation message once the order is placed on the website. Tracking Details : Share tracking details once the customer’s order is shipped
To assist you in getting started, we have provided standard templates. However, if you wish to personalize your messages to reflect your brand’s unique voice, please refer to the article for guidance on creating your own.
Frequently asked questions
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Why are my templates getting rejected?
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How to change the content for each notification?
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Why are my abandoned carts failing to some customers?
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How to enable the agent unavailable message outside working hours?
Read all FAQ's related to above articles