Body Variables:

• First Name: The given name of the customer placing the order.
• Last Name: The family name or surname of the customer placing the order.
• Order Status URL: A link where the customer can check the current status of their order.
• Full Name: The combined first and last name of the customer placing the order.
• Address: The delivery location provided by the customer for their order shipment.
• Constant: A variable field where a piece of information can be added as needed.
• Order Id: A unique identifier assigned to the customer's order.
• Amount: The total monetary value of the customer's order.
• Line Items: The list of individual products or services included in the customer's order.
• Tracking Number: A unique identifier for tracking the shipment of the customer's order.
• Order Type: The payment method of the order, either Cash on Delivery (COD) or prepaid.
• Pin code: The postal code of the customer's delivery address.
• Email: The customer's email address used for order confirmation and updates.
• Phone Number: The customer's contact number for communication and order updates.
• Coupon Code: A code applied to the order to receive a discount.
• Discount Associated: The monetary value or percentage of the discount applied to the order.
• Tracking URL: A URL where the customer can track their order shipment.
• Created At: The date and time when the order was placed.
• Currency Code: The currency in which the order is transacted.
• Available Balance Points (e.g., 100): The total loyalty points available for the customer to redeem at the time of placing the order.
• Loyalty Points as % of order value (e.g., 10%): The percentage of the order value that will be earned as loyalty points from the placed order.
• Max Redeemable on Website purchase (e.g., 100): The maximum loyalty points that can be redeemed on the current website purchase.
• Max Redeemable on WhatsApp purchase (e.g., 100): The maximum loyalty points that can be redeemed on the current WhatsApp purchase.
• Referral Points as % of order value (e.g., 10%): The percentage of the order value awarded as referral points for any successful referrals.

Points to Note:

• To send tracking link in order fulfilment notification, make sure tracking link added manually or by your logistic partner in the respective orders on Shopify.
• For WooCommerce brands, it requires separate configurations to be done. For this, please reach out to your POC at BusinessOnBot.
• To send tracking number (AWB no. or Waybill no.) in the fulfilment message, make sure to add a variable in the template for “Tracking Number” variable option.

In this article

• An order fulfillment notification is a message sent to customers to inform them that their order has been shipped and to provide the shipment details. This notification serves to keep customers updated on the status of their purchase and to provide essential information for tracking the delivery.
• How to setup Order Fulfilment Notification:
• Body Variables:
• Points to Note:
• How do I add tracking to Order Fulfillment?
• How to change the content for each notification?

Related Articles

What are WhatsApp Template?

Standard Templates

Optimize notifications - Fulfillment