The settings panel is a comprehensive control center where you can configure various aspects of your website and WhatsApp store. It is divided into several panels, each catering to specific functionalities to enhance your business operations and customer interaction.
Watch this video to learn how to set up your General, Website widgets, WhatsApp profile and Payments:
Panels covered in part 1 of the settings panel:
- General
- Website Widget
- WhatsApp Profile
- Payments
General Panel
- Widget Options:
- WhatsApp Widget: Adds a widget to your website, redirecting customers to your WhatsApp store.
- Reward Widget: Available if the referral and loyalty feature is enabled. It allows customers to redeem loyalty points via a website widget.
- Notifications:
- Audio Notification: Enables sound alerts for customer replies in the chat panel.
- Browser Notification: Enables browser alerts for customer replies in the chat panel.
- Helpdesk:
- Previously covered in the Agent Chat tutorial > Interactive Tools
- WhatsApp Templates:
- Detailed in the WhatsApp Templates video tutorial.
Website Widget Panel
- Customer Details Pop-up:
- Shows a pop-up to collect customer phone numbers for retargeting.
- Customizable theme and text.
- Requires a valid coupon code for customer discounts.
- Save settings after configuration.
- WhatsApp Widget:
- Configure widget position (left or right).
- Enable the product page URL to show the link of the landing page on WhatsApp.
- Set pre-fill text for customer messages via the WhatsApp widget.
- Save settings after configuration.
WhatsApp Profile Panel
- Business Profile:
- Update your WhatsApp profile image, address, email, and description as shown in your WhatsApp store.
- Business Compliance:
- Modify compliance details as needed.
Payments Panel
- Outstanding Payments:
- View all outstanding payments related to your bot subscription.
- Transaction History:
- Access the history of all transactions.
Frequently Asked Questions
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How to activate the WhatsApp widget which appears on websites?
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How to change a WhatsApp profile picture?
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