Body Variables:

• First Name: The given name of the customer placing the order.
• Last Name: The family name or surname of the customer placing the order.
• Full Name: The combined first and last name of the customer placing the order.
• Constant: A variable field where a piece of information can be added as needed.
• Address: The delivery location provided by the customer for their order shipment.
• Order Id: A unique identifier assigned to the customer's order.
• Amount: The total monetary value of the customer's order.
• Line Items: The list of individual products or services included in the customer's order.
• Order Type: The payment method of the order, either Cash on Delivery (COD) or prepaid.
• Pin code: The postal code of the customer's delivery address.
• Email: The customer's email address used for order confirmation and updates.
• Phone Number: The customer's contact number for communication and order updates.
• Created At: The date and time when the order was placed.
• Currency Code: The currency in which the order is transacted.
• Valid For: The period during which the order or offer is valid.
• Discount: The monetary value or percentage of the discount applied to the order.
• Available Balance Points (e.g., 100): The total loyalty points available for the customer to redeem at the time of placing the order.
• Order Status URL: A link where the customer can check the current status of their order.
• Loyalty Points as % of order value (e.g., 10%): The percentage of the order value that will be earned as loyalty points from the placed order.
• Max Redeemable on Website purchase (e.g., 100): The maximum loyalty points that can be redeemed on the current website purchase.
• Max Redeemable on WhatsApp purchase (e.g., 100): The maximum loyalty points that can be redeemed on the current WhatsApp purchase.
• Referral Points as % of order value (e.g., 10%): The percentage of the order value awarded as referral points for any successful referrals.

Types of button flows in COD Confirmation:

• Confirm with COD: This flow allows the customer to re-confirm their shipping address and sends a thank-you message upon confirmation. It will add a tag to the Shopify order if the customer confirms their COD order, confirms the address, or changes the address.
• Pay and Get Discount: If integrated with a payment gateway, this flow sends a payment link to customers, allowing them to convert their COD order to prepaid and receive a discount.
• Send Message: When selected, this option enables sending a pre-configured message to the customer once they click on the button associated with this flow.
• Agent Chat COD Confirmation: Selecting this flow triggers an agent chat session when the customer clicks on the button. The agent then confirms the COD order through the chat interaction.
• Confirm with COD Without Address: This flow skips the re-confirmation of the shipping address and directly sends a thank-you message when the customer clicks on the button.
• COD Confirmation Cancel Order: Choosing this flow initiates the cancellation of the order once the customer clicks on the button associated with it.

Points to Note:

• Payment integration with your WhatsApp bot is mandatory if you want your customers to convert their COD order to prepaid on WhatsApp.
• If COD confirmation notification is configured at 00:00 hours, then COD confirmation notification will be sent instead of order confirmation for cod.
• Both in ping 1 and ping 2, the “send message after” time should be less than flow expiry time.
• If No discount is offered on COD to prepaid conversion, then discount value should be configured as “0”.
• Once a customer converts their COD order to prepaid, the order status is ONLY updated on Shopify/WooCommerce. It will not get updated on your logistics partner’s end.
• We have an alternative flow for COD confirmation where, if a customer converts their COD order to prepaid, the previous order is cancelled and a new paid order is created. To enable this flow, please reach out to your POC at BusinessOnBot.

In this article

• A COD (Cash on Delivery) confirmation notification is a message sent to customers to verify their intent to complete an order paid upon delivery. This notification serves two main purposes: to confirm the customer's commitment to the order and to offer an opportunity to convert the payment method from COD to prepaid.
• How to setup COD Confirmation Notification:
• Body Variables:
• Types of button flows in COD Confirmation:
• Points to Note:
• What is the recommended content to be added in Notifications?
• What is the difference between COD in order confirmation and COD confirmation?

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