Reorder notifications for customers are reminders sent to individuals to encourage them to purchase products they have previously bought and may be running low on. These notifications can be particularly effective in promoting repeat purchases and maintaining customer loyalty.

How to setup Reorder notification:

Body Variables

• First Name: The given name of the customer placing the order.
• Last Name: The family name or surname of the customer placing the order.
• Full Name: The combined first and last name of the customer placing the order.
• Address: The delivery location provided by the customer for their order shipment.
• Constant: A fixed value or pre-defined piece of information used within the Shopify system.
• Order ID: A unique identifier assigned to the customer's order.
• Amount: The total monetary value of the customer's order.
• Line Items: The list of individual products or services included in the customer's order.
• Pin code: The postal code of the customer's delivery address.
• Email: The customer's email address used for order confirmation and updates.
• Phone Number: The customer's contact number for communication and order updates.
• Created At: The date and time when the order was placed.
• Discount: The price reduction applied to the order total, typically through a discount code or promotion.
• Available Balance Points (e.g., 100): The total loyalty points available for the customer to redeem at the time of placing the order.
• Loyalty Points as % of order value (e.g., 10%): The percentage of the order value that will be earned as loyalty points from the placed order.
• Max Redeemable on Website purchase (e.g., 100): The maximum loyalty points that can be redeemed on the current website purchase.
• Max Redeemable on WhatsApp purchase (e.g., 100): The maximum loyalty points that can be redeemed on the current WhatsApp purchase.
• Referral Points as % of order value (e.g., 10%): The percentage of the order value awarded as referral points for any successful referrals.

Assign Flows in Reorder Notification:

• Reorder Yes: Allows the customer to repeat the last order placed.
• Reorder No: Will not trigger the reorder flow.
• Send Message: If this flow is selected, it will send the predefined message once the customer clicks on the button.
• Agentchat Reorder: If this flow is selected, the customer's chat will be transferred to an agent who can assist the customer in placing an order.

Points to Note:

• For reorder flow to work, template with quick reply button should be used.
• If there is no reorder discount offered, then discount percentage/amount should be configured a “0”.
• Only the successful reorder’s message logs will be shown under “Message logs” tab.

In this article

• Reorder notifications for customers are reminders sent to individuals to encourage them to purchase products they have previously bought and may be running low on. These notifications can be particularly effective in promoting repeat purchases and maintaining customer loyalty.
• How to setup Reorder notification:
• Body Variables
• Assign Flows in Reorder Notification:
• Points to Note:

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