Body Variables:

• Cancelled At: The date and time when the order was cancelled.
• Cancel Reason: The reason provided for cancelling the order.
• First Name: The given name of the customer who placed the cancelled order.
• Last Name: The family name or surname of the customer who placed the cancelled order.
• Full Name: The combined first and last name of the customer who placed the cancelled order.
• Address: The delivery location provided by the customer for their cancelled order.
• Order ID: A unique identifier assigned to the cancelled order.
• Amount: The total monetary value of the cancelled order before any discounts.
• Amount After Discount: The total monetary value of the cancelled order after applying any discounts.
• Line Items: The list of individual products or services included in the cancelled order.
• Pin code: The postal code of the delivery address associated with the cancelled order.
• Email: The email address of the customer who placed the cancelled order.
• Phone Number: The phone number of the customer who placed the cancelled order.
• Coupon Code: The code used by the customer to apply a discount to the cancelled order.
• Discount Associated: The monetary value or percentage of the discount applied to the cancelled order.
• Currency Code: The currency used for the cancelled order transaction.
• Created At: The date and time when the cancelled order was initially placed.
• Constant: A variable field where additional information relevant to the cancelled order may be stored.

Points to Note:

• If an order is already fulfilled, then customers wont be able to cancel the order via WhatsApp. It can only be cancelled by an agent.
• Order cancellation flow will be triggered on bot if a customer sends message like “I want to cancel my order” or “cancel my order” or “how to cancel my order?”, etc.
• In case an order has been placed with different contact number (other than WhatsApp number), then customer can fetch the order details by email id, phone number or order id on the bot.

In this article

• An order cancellation notification is a message sent to customers to inform them that their order has been canceled. This notification serves to communicate the cancellation status and provide any necessary details regarding the process.
• How to setup Order Cancellation Notification:
• Body Variables:
• Points to Note:
• What is the recommended content to be added in Notifications?
• How to change the content for each notification?

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