Detailed Steps - How to use ?

This tutorial aims to give detailed steps on how to take up a new chat / query and resolve the query raised by a customer.

How to resolve a raised query ?

Points to remember:

• Refer to our other videos on “assisted sales” and “Interactive tools” for a better grasp of this tutorial.
• Try to use interactive tools more frequently for better chat handling and to increase your agents efficiency.

In this article

• Detailed Steps - How to use ?
• How to resolve a raised query ?
• Points to remember:
• How to Re-assign the chat to specific agent?
• How to Block a customer?

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Interactive Tools