Chat Panel on the dashboard

This Chat panel helps the Agent to work on customer queries or to answer questions asked by the customers and provide real-time support for their concerns.

Overview of the Chat Panel

Always Remember :

1. All the new chats will appear in the first panel which is called New chats in order to talk to the customer, you will have to accept the chat first.
2. Do not forget to click on resolve ticket once you have given the solution to the customer. Failing to do so will result in a negative impact on agent CSAT.

In this article

• Chat Panel on the dashboard
• Overview of the Chat Panel
• Always Remember :
• Where I can see the new chats?
• How to Re-assign the chat to a specific agent?

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