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Tickets

Tickets

🎟️ Guide to Understanding Tickets in Your Support Inbox

Welcome to your Support Inbox — where every customer interaction is structured as a ticket. This guide will walk you through everything you need to know about how tickets are created, managed, and resolved across channels like WhatsApp, Instagram, and Email.

Ticket CreationTicket Creation
Ticket Creation
Bot vs Agent TicketsBot vs Agent Tickets
Bot vs Agent Tickets
Ticket: Status & TransitionsTicket: Status & Transitions
Ticket: Status & Transitions
Ticket TagsTicket Tags
Ticket Tags
Private RepliesPrivate Replies
Private Replies
Audit LogsAudit Logs
Audit Logs
Previous ConversationsPrevious Conversations
Previous Conversations
Responding to TicketsResponding to Tickets
Responding to Tickets
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