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What are feedback notifications?
These are messages sent to customers to collect feedback on their orders. These are sent automatically after a certain number of days of order delivery. These messages are also called transactional messages as they are related to the orders placed by your customers.
There are many ways of collecting feedback effectively and also driving reviews on your website.
Strategy 1: Incentivise giving feedback
As per the market research, only 10% of customers provide feedback. This number is irrespective of the experience they have had, be it good or average.
Hence, providing incentives to your customers will increase the chances of them giving feedback and increase engagement with your brand.
Strategy 2: Collect a detailed review directly on WhatsApp
Collecting customer feedback is to understand the user’s pain points and continuously improve the experience.
- Ask specific questions to understand the customer’s experience.
- Give options to select instead of asking the customer to type their issue.
- Collect responses to a Google sheet for analysis.
Strategy 3: Integrate with review apps for product-level feedback
BusinessOnBot integrates with review apps like Judge.me and Loox. These apps verify customers to ensure that legitimate feedback is being collected. The user’s reviews are then directly shown on the website to build trust with new customers and encourage them to purchase.
- Connect WhatsApp to any one of the review apps.
- The customers will receive a message to give feedback on the products they have ordered.
- Your customers are redirected to the specific product page where they can write reviews.
