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Customer Engagement Impact in India
- Engaged users drive profitability. A 5% retention increase yields 95% more profits.
- Personalized engagement fosters loyalty. Loyal customers spend 67% more.
- Effective engagement reduces churn, boosting profits significantly.
- Engaged customers become brand advocates, influencing others' purchases.
Strategy 1: Provide more info on the product’s usage
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Strategy 2: Send care tips to enrich the user experience.
Share care tips to enhance customer satisfaction and build brand loyalty.
- How to store the product.
- Organizing and preserving various makeup tools.
- Tips for washing and maintaining various products.
- Share plant care guide.
Strategy 3: Foster a thriving online community
Strategy 4: Deliver personalized post-purchase support
Enhance Post-Delivery Customer Support with WhatsApp
- Offer Free Consultation services.
- Assist with sizing and fit.
- Gather feedback for continuous improvement.
- Offer product recommendations based on purchase history.
Success of other brands with these strategies
Frequently asked questions
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What are the trigger options available in Smart Automation?
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How do I target customers based on certain products ordered?
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