What are transcripts?
Transcript is nothing but an archive or a dump of all the conversations that have ever happened on your brand's WhatsApp number.
To check the chat history which has happened with a customer, your go-to place will be the transcripts.
Points to Note:
- To initiate a conversation with a customer whose chat has expired, a template message is to be sent
- Chats can be filtered on the basis of multiple criteria
- Buckets/ segments created on the user segmentation panel
- The agent who has interacted with the customer
- Tags assigned to a customer in the chat panel
Frequently Asked Questions
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Where can I see all the chats?
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How can I engage with inactive customers?
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How do I download chats from Transcript by agent?
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How to check customer is under 24 hour active window or not?
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