What is Agents ?
This tab provides a clear overview of ticket activities for easy tracking and analysis. You can download reports based on various parameters, including agent chat CSAT KPIs. These KPIs (Key Performance Indicators) are metrics used to assess the effectiveness of customer support through a chat interface, typically including customer satisfaction scores and feedback.
Watch a video on Agents and related topics
Points to Note:
- Keep a track of agents performance, also you can check individual agent’s efficiency.
- You can check the Rating/feedback received from customers on their experience with the Agent Interaction.
Frequently Asked Questions
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How to download the CSAT report?
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How to collect customer’s feedback on agent?
In this article
- What is Agents ?
- Watch a video on Agents and related topics
- Points to Note:
- How to download the CSAT report?
- How to collect customer’s feedback on agent?