To create an effective flow and enhance customer engagement, follow these key steps to ensure the best results. Implementing these strategies will improve user experience and interaction quality.
Here are some configurable options to consider:
- Multiple Messages:
- Design a sequence of messages to guide the customer effectively.
- Ensure each message is clear and valuable, using automated responses to maintain smooth interactions.
- Validating Customer Responses:
- Implement validation checks to ensure accurate and relevant customer responses.
- Tailor the flow based on customer input, confirming details and providing additional guidance as needed.
These options will help you create a flow that meets your goals and delivers a superior customer experience.
How: Step-by-step guide
Points to Note:
- The validation option is not available for interactive messages.
- Only two messages can be added consecutively in the flow.
Frequently Asked Questions
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How many trigger phrases can I add?
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Can I get customer responses filled in a sheet?
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