What are bot responses?
This section allows you to configure all the automated messages sent to your customers by the bot. This includes the welcome message, the main menu message, and the unsubscribe message.
Watch a tutorial on bot responses
Points to Note:
- Use list button options if you want to give more than 3 options to choose from in the welcome message.
- Make the welcome message unique and different from the main menu message as both messages are for different purposes.
- Don't forget to use a media header to make your message more attractive.
- If you don’t want to show unsubscribe as a button, use the same sentence in the footer of your message.
Frequently Asked Questions
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What is the difference between the Welcome message and Menu Message?
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What does the feature of Unsubscribe on the dashboard do?
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How do I download the Bot CSAT report?
In this article
- What are bot responses?
- Watch a tutorial on bot responses
- Points to Note:
- What is the difference between the Welcome message and Menu Message?
- What does the feature of Unsubscribe on the dashboard do?
- How do I download the Bot CSAT report?