What are Bot reminders ?

Bot reminders is the quickest way to recover cart drop-offs occurring on the commerce flow on your WhatsApp bot by sending highly customizable reminders to the users. This helps businesses streamline their communication and stay on top of their sales activities. The bot reminders can be set to send reminders at specific checkpoints like:- 1. Cart Flow - Configure and send BOT reminder messages to the customers who added items in their cart but didn't make the purchase. 2. Checkout Flow - Configure and send BOT reminder messages to the customers who received the checkout bill but didn't make the purchase. 3. Address Flow - Configure and send BOT reminder messages to the customers Who added address details but didn't make the purchase. 4. Payment Flow - Configure and send BOT reminder messages to the customers Who received the payment mode message but didn't make the purchase

Watch a tutorial on bot reminders

Points to Note:

• Bot reminders increase the chances of the customer completing their purchase.
• You can download reminder message logs for individual reminders by clicking the download button located at the bottom left of each flow.
• Bot Reminders are a session messages and not template messages. Hence, you are not charged for it.

In this article

• What are Bot reminders ?
• Watch a tutorial on bot reminders
• Points to Note:
• Which Bot reminder will be sent if the customer has added to cart and made it to checkout?
• What is the difference between Checkout flow and Payment flow?