✨ Overview
The Customer Detail Popup is a powerful tool designed to help you grow your customer base and increase conversions on your e-commerce website. Using our new Popup Widget module, you can now configure and display customized popups that capture your website visitors' phone numbers and email addresses in exchange for a coupon code or special offer.
✨ What's New
We've rolled out several exciting updates to make your Popup Widget experience smoother, more insightful, and more aligned with your brand. Here's what's new:
1. Date Filters for Contact Downloads
No more downloading entire contact lists and manually filtering them in Excel. You can now apply date filters directly before downloading, making it easier to access the specific leads you need.
2. Popup Performance Analytics
Track how your popup is performing with four new analytics:
- Popup Views – Total number of times the popup was shown
- Phone Numbers Collected
- Emails Collected
- Submission Rate – Percentage of users who submitted their details
You can also filter these metrics by date for deeper insights.
3. Better Preview Experience
Want to see how your popup will look before going live? Just click the Preview button to interact with the popup exactly as your customers would.
4. Image Uploads & Layout Options
Make your popup more visually engaging by uploading images. Plus, choose from different layout options to better match your messaging style and content.
5. Brand Alignment Made Easy
Maintain brand consistency effortlessly. Just add your brand color, and we’ll automatically apply it across the popup design to match your website’s look and feel.
6. Shopify Enablement Warning
If your popup isn’t enabled on Shopify, you’ll now see a warning banner. This ensures you never miss out on collecting leads due to configuration issues.
7. Adaptive Display by Device
Your popup now adapts its layout based on the visitor’s device—whether it’s desktop or mobile—providing a better experience across screens.
📌 Use Cases – How to Make the Most of Popups
The Popup Widget isn’t just a tool—it’s a conversion opportunity. With the right copy and offer, you can turn casual visitors into repeat customers.
Here are some effective ways to use the popup with compelling messaging and visuals:
For brands
Fashion stores
Plants and pots store
Cosmetic stores
Type of coupons
New collection/products
Free delivery
Buy 1 Get 1 free
Festive Season
Diwali
New Year
Christmas
🚀 Getting Started
Follow these steps to launch your first high-converting popup on your e-commerce store:
Step 1: Navigate to the Popup Widget Module
- Go to dashboard
- Click on settings in sidebar
- Click on Website widget
- Select Popup widget
Step 2: Click “Edit popup”
- Click edit popup and start editing a preset template.
Step 3: Configure popup
- Brand primary color: Enter brand color to match the popup with your brand color.
- Make sure STEP 1 is selected to edit popup 1
- Image upload: Select the layout and upload image as you require
- Customize the content: Enter heading, subheading and description for the popup
- Select the type of input you want to collect with the popup
- Enter CTA text
- Choose CTA text color: We recommend you to use Light color text on dark brand color and dark color text if light brand color.
- Edit step 2: Click on step 2 in nav bar to enter coupon code details. When the user provides their details, they’ll be offered coupon code on this step.
- Select layout and upload image
- Add content for the popup
Make sure to enter active coupon code available on your store. Also, The user will be able to copy the coupon code that you enter here so do not enter any other characters that are not part of your coupon code.
- Enter button text color
We do not allow you to add button text here, as the functionality for this button is by default set to “copy code”
Step 4: Preview popup
Click on preview to review and experience the popup yourself before publishing it.
Step 5: Publish
Once everything looks good, hit “Publish”. Your popup is now live on your website and ready to collect leads.
🔨 Troubleshooting
If you see a yellow info banner like this, follow the instructions to enable the widget on your shopify website.
Enable the popup and click on save.
🔨 Analytics
- Total displays: This value shows the number of times popup has been displayed.
- Phone numbers: This value shows the number of phone numbers collected.
- Emails: Shows the total number of emails collected.
- Submission rate:
Submission rate = (Form submissions ÷ Views × 100).
Every time someone submits the form, it's counted once — even if it has multiple fields.
Inputs before the date of feature launch for your brand are excluded.
☎ Download contacts
Once your popup is live and collecting data, you can easily view and download the contact details captured — both phone numbers and emails.
Filter by Date
No more downloading everything and cleaning it in Excel!
Now you can:
- Select a custom date range to filter contacts
- Download only the relevant contacts captured within that time window