Settings: Part 2

In this part -2 of the tutorial video on the Settings panel, we covered the remaining sub-panels:

1. Schedule
2. Integrations Suite
3. System Alerts.

Integrations Suite:

The Integration Suite acts as a control panel for managing all third-party tools and services connected to your business. From here, you can integrate payment gateways like Razorpay or Paytm, connect with store providers such as Shopify, and manage shipping through partners like Shiprocket or Pickrr. It also supports mobile app integrations, allowing your support system to work seamlessly with other platforms your business relies on.

• Payments: Check details of your current payment gateway on BusinessOnBot.
• Store Provider: To Update your Shopify app.
• Shipping Partner: Select and configure your logistics partner.
• Mobile App: Download links for BusinessOnBot mobile app for iOS and Android.

Schedule:

• DND Hours: Set Do Not Disturb hours to suppress selected notifications and messages. Configure timeframes, view suppressed message logs, filter by category or customer, and download logs.
• Working Hours: Define agents' working hours and days, customize messages for customers trying to connect during non-working hours, and set agent availability reminders. If working hours not set, then all customer’s chat, who have requested for agent chat, will be transferred to an agent.

System Alerts:

• Adding Recipients: Add recipients for system alerts with their name, email ID, and WhatsApp number, and select the alerts to be sent.
• Alert Logs: View and filter logs by alert type, timeframe, recipient details, and more.

In this Article

• Integrations Suite:
• Schedule:
• System Alerts:
• How to enable the agent unavailable message outside working hours?
• How to integrate with Shipping Partner?
• How to stop the notifications in DND hours?