What Are Contact Tags?
Contact tags are keywords or labels used to categorize and identify customers, visitors, or users who interact with a brand through WhatsApp, Instagram, or Email on the BusinessOnBot dashboard.
These tags help brands structure their end-users, making it easier to filter, search, and organize customer data efficiently.
How Are Contact Tags Different from Ticket Tags?
While both are used for categorization, they serve different purposes:
- Contact Tags → Identify and segment customers based on attributes or interactions.
- Ticket Tags → Categorize and organize individual tickets (created for every customer conversation).
How to manage Contact Tags?
What Happens If a Tag Is Renamed or Deleted?
- Renaming a tag → The updated name will automatically reflect on all associated contacts.
- Deleting a tag → The tag will be removed from all contacts, and its association will be lost.
For detailed steps, refer to the scribe above.